Travelling to the United States is now made easy for upwardly mobile executives who fly first class with Delta Airlines protocol. You no longer have to worry about your luggage and other concierge services when you arrive your final destination.
Bobby Bryan, commercial director, East and West Africa, Delta Airlines told TLR at an end of year media meeting held at Sheraton Hotels, Ikeja, Lagos on Thursday that Protocols by Delta was designed to take the stress off passengers.
“Protocol by Delta assist Delta One passengers to help them get their luggage on time,” he explains. “Delta One customers originating their travels at Lagos and Accra qualify and can take advantage of Delta’s Protocol service. It is a dedicated programme which offers a personalised escort through every step of the airport experience – from checking in, security clearance and lounge pick-up, to arrival and baggage collection.”
Bryan says the airline has invested more than $4 billion upgrading its customer experience. “It’s not just our network where Delta has invested. We’ve also put a lot of effort into our products and services, both on the ground and in the air. The onboard product is exactly the same as found on other international routes operated by Delta’s wide body fleet,” he says.
Flying Delta Airlines now means you can fully stretch your tired body on the fully flat-bed seats in the Delta One cabin, with direct aisle access.
In addition, you can now connect to your loved ones online or have access to your emails as Delta offers more Wi-Fi than any other carrier. “Delta will bring Wi-Fi connectivity to its Lagos route in 2016,” adds Bryan. “Delta operates the world’s largest Wi-Fi-equipped fleet, with more than 3,500 Internet connected flights daily, including its entire fleet of 620 domestic mainline aircraft. 85 percent of the international fleet will be equipped by the end of the year, with all aircraft retrofitted in 2016.”
You can treat yourself to some of the finest movies and TV shows while on board with the on demand Delta Studio. It features movies, TV shows, music and games. “Delta is the only U.S. airline to offer individual in-seat entertainment for every passenger on international flights,” says Bryan.
Also, you can enjoy refreshed chef-curated meals plus Africa regionally inspired menu from Lagos to Atlanta and Linton Hopkins menu from Atlanta to Lagos.
“It’s not just our food that has become a focus, the spotlight is on our wine too. We have worked with Master Sommelier Andrea Robinson on a Delta exclusive wine programme. She tasted 1100 wines to select 60 wines for Delta flights. We have also partnered with select brands to bring our customers more comfort on board. These include Westin Hotels and Resorts, which created the Westin Heavenly duvets and pillows for Delta One, plus TUMI and Malin+Goetz, which produce our amenity kits.”
Furthermore, to create a better flying experience, Delta has introduced a new cabin, Comfort+. Passengers in Comfort+ can enjoy priority boarding and more legroom plus extra recline for their seats. Also, they will have access to premium snacks and complimentary Starbucks, beer, wine, and spirits on flights.
“They have seat location toward the front of the plane, which means customers are among the first off. They will have access to Sky Priority boarding and dedicated overhead bin space means Delta Comfort+ customers will be among the first on the plane to get their carry-on stowed. They will also enjoy complimentary premium entertainment through Delta Studio where available.”
To customise your travel experience better, you can download the Delta App, which is closely aligned to delta.com. It allows you to purchase flights, redeem SkyMiles for travel, check flight status and view the news feed among other functionalities.
“Award-winning Fly Delta app gives easy access to important day-of-travel information, facilitating ease of travel. So far more than 18 million customer have downloaded the app. In October, Delta became the first U.S. airline to allow people to pay for flights using Apple Pay through the App,” explains Bryan.
Perhaps the icing on the cake for customers who fly Delta is the fact flight attendants now use tablets to take meal orders and to give customers personalised experience. “Onboard SkyPro Tablets will serve as on-board manual and in-flight sales device. Our personalised in-flight customer service gives flight attendants easy-access to information.
“Eventually, will allow flight attendants to take customer meal orders, receive detailed information about their flight and provide information for personalized service, including customers’ frequent flyer status and potential need for special services during flight,” says Bryan.